Yep.
You can get them from
National Reproductions Corporation
29400 Stephenson Highway
Maidson Heights, MI. 48071
(810) 398-7900
BAsically, it is a little pamphlet that is similar to an audit checklist, to make sure you have implemented all of the elements that make up a solid QOS. I have on on my desk, unfortunately, I am at home right now. When I get to work, I will copy some of the info down in here.
I had to "implement" a QOS during our recent Q1 efforts. BAsically, you are satisfying the intent of a QOS by virtue of QS-9000..a system for business measurables, with goals, and evidence of progress towards those goals.
I called out the term "QOS" in a couple of my level II documents, in reference to customer satisfaction...
Have a nice day
Bryon