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Internal Customer Satisfaction



I'm unclear on 4.1.6 Customer Satisfaction as it pertains to Internal Customer's. The should mentioned in the "Note" is a little confusing. Under the Approach section of the QSR it mentions that a "Should" under a note is for Guidance only. My question is if I need to hold our various departments in our facility to have measurements of internal customer satisfaction?

Thanks in advance


As a start, you can use your nonconformance system to gage internal customer satisfaction (How many nonconformances at operation D are caused by a failure at operation B?)


If you aren't doing it, then the question is how do you know things are going ok? It's simply a matter of communication between departments (internally), and recording facts such as problems with parts, late deliveries, etc. I think it a fair question for an Internal Auditor to ask.
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