Is On-Time Delivery a Quality Objective?

matthewjd24

Starting to get Involved
#1
Our Quality Policy includes a quality objective regarding on-time delivery. I asked the Quality Manager whether our delivery performance is a Quality-related metric, and he said it's a customer requirement that needs to be adhered to. I feel this doesn't make much sense. Is this right? Thank you.
 
Elsmar Forum Sponsor

matthewjd24

Starting to get Involved
#5
So I was thinking the Quality Manager is responsible for product quality. If it's not just that is it supposed to mean the quality of the organization?
 

Sidney Vianna

Post Responsibly
Leader
Admin
#6
You posted this question under the AS9100 Forum, so I assume you are familiar with it. Does AS9100 delve only with product inspection and testing? A quality system is so much more....
 
Last edited:

Michael_M

Trusted Information Resource
#7
So I was thinking the Quality Manager is responsible for product quality. If it's not just that is it supposed to mean the quality of the organization?
When people ask me what I do, after telling them I am a Quality Manager, I tell them I have many functions but the top 3 are:
1. Push for/cheerlead for continuous improvement
2. Take responsibility to monitor and direct the quality management system (which I remove the word "quality" from and just call it 'the management system")
3. Take responsibility for the quality of the company systems. Note: This does include product quality but is all the systems that surrounds and encompasses the product. Additional note: I am not responsible directly for the systems (system owner is), I am more responsible for how the systems interact.

Obviously there is a lot more that a quality manager does, but I use those 3 things when a layman asks what I actually do for a living (or more appropriately, when they ask what a quality manager does).
 

Ed Panek

QA RA Small Med Dev Company
Leader
Super Moderator
#9
For Management Review I present a slide on payment terms being met. It is a financial metric but customers paying on time is related to product acceptance. That is then a quality objective; meeting customer expectations.
 

Randy

Super Moderator
#10
Not that anything I say would count but OTD is BS objective at best, especially when the "organization" has very little or absolutely no control or even influence beyond their shipping dock.....0, NONE, NADA, ZILCH, NICHTS!

The absolute, possible best could be "Ready for OTD shipment at loading/shipping dock" but that's it because the organization can't control or even realistically influence when a truck will be at a shipping dock beyond a hope, wish or prayer.

As a well used Meme says...."Change my mind" 1 change my mind.jpg
 
Thread starter Similar threads Forum Replies Date
I Tracking Delivery Performance - A "Quality Objective" is "On Time Delivery" Supplier Quality Assurance and other Supplier Issues 13
R Service Delivery Quality Tracker Document Control Systems, Procedures, Forms and Templates 2
J Relationship between Quality, Reliability, Price and Delivery Misc. Quality Assurance and Business Systems Related Topics 7
M Supplier Rating Form with Quality, Cost, Delivery wanted Document Control Systems, Procedures, Forms and Templates 4
Ajit Basrur Dashboard Software for representing Quality Metrics like DPPM, On Time Delivery, etc. Quality Tools, Improvement and Analysis 4
J Delivery statement in quality policy - Does it warrant an NC? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
S Supplier Risk Check Sheet based on Quality and Delivery needed Supplier Quality Assurance and other Supplier Issues 1
J Quality, Cost, Delivery, Safety, Morale/Man, Machine, Material, Method Spread Sheet Quality Tools, Improvement and Analysis 6
W Ford Production Sytem - SQDCME Safety, Quality, Delivery, Cost, Morale, Environment Customer and Company Specific Requirements 35
A Traceability unequal lots/batches delivery production IATF 16949 - Automotive Quality Systems Standard 8
S On-time delivery CRITERIA AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 8
L On Time Delivery - what percentage is the norm? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 28
Q Customer Satisfaction through On-Time Delivery ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
qualprod On Time Delivery KPI for sales? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
M Informational US FDA Final Guidance – Intravascular Catheters, Wires, and Delivery Systems with Lubricious Coatings – Labeling Considerations Medical Device and FDA Regulations and Standards News 0
DuncanGibbons Why is 8.4 post-delivery activities before 8.6 release of products and services in AS9100D? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 5
S Medical Device Initial Importer (DII) Requirements - Delivery Address 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 2
AnaMariaVR2 Pharmaceuticals News Transdermal and Topical Delivery Systems: FDA & EMA Guidance US Food and Drug Administration (FDA) 0
D Delivery Schedule Performance - IATF 16949 Cl. 9.1.2.1-d IATF 16949 - Automotive Quality Systems Standard 3
N Where I can find an Excel sample/template for recording Delivery Time and Cost Excel .xls Spreadsheet Templates and Tools 2
Y What Clinical Data is required for Drug Delivery System EU Medical Device Regulations 1
Pmarszal Delivery Confirmation? Do we need to save? 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 3
B AS9100 Scope of Registration - Post-Delivery Activities N/A? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 9
K What can be considered a "Post Delivery Activity" (ISO 9001:2015 Clause 8.5) ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 18
W Business Procedure/Service Delivery Procedure Design and Development of Products and Processes 8
S Boss wants customer delivery signature specimen form Customer and Company Specific Requirements 16
L OTD (On Time Delivery) Tracking and Reporting Misc. Quality Assurance and Business Systems Related Topics 13
A Outsourced Processes Control (Finished Medical Device Delivery, Storage) ISO 13485:2016 - Medical Device Quality Management Systems 10
M Partial Incoming (Receiving) Inspection Delivery Inspection. Inspection, Prints (Drawings), Testing, Sampling and Related Topics 4
M Calculating Capability of Delivery Performance Capability, Accuracy and Stability - Processes, Machines, etc. 5
E Clinical Evaluation Report for a Delivery System ISO 13485:2016 - Medical Device Quality Management Systems 2
S ANOVA and Test Method Validation for a Drug Delivery Device Statistical Analysis Tools, Techniques and SPC 4
B Is there a necessity of two sets of KPIs for Delivery Process Quality Manager and Management Related Issues 15
K ISO 9001 vs AS9100 Gap Analysis on Delivery Performance and Document Control AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 5
K AS9100 Post Delivery Support Template AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 2
B Corrective Action for Deviation (delay) in the Delivery Schedule Quality Manager and Management Related Issues 10
armani 2 Aspects of Services Design - Design of the Service and Design of Service Delivery Service Industry Specific Topics 2
S How do you Calculate On Time Delivery? Misc. Quality Assurance and Business Systems Related Topics 17
M Understanding AS9100 Clause 7.5.1.4 Post-Delivery Support Requirements AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 5
T CAR (Corrective Action Request) for On Time Delivery Nonconformance and Corrective Action 9
S Delivery Process Owner(s) in an IT Company ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
M Delivery Routing VRP (Vehicle Routing Problem) Problem Service Industry Specific Topics 2
D Route Delivery Efficiency Formula - Miles driven, number of deliveries, and time(hrs) Benchmarking 3
D "On Time Delivery" Flowdown from Large Corporation AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 6
Q AS9100B Clause 7.5.1.5 - Where did it go in AS9100C? Servicing/Post Delivery Support AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 1
A Delivery Terminology - When is a product considered "Delivered" AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 7
S On Time Delivery - Non conformance? Root Causes, Corrective Actions ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
E Use of MS Excel for Customer Delivery Tracking Statistical Analysis Tools, Techniques and SPC 6
L Lateness Delivery Notice to Customer ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
Q Shipping Measurements (Measurables) other than On-Time Delivery ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4

Similar threads

Top Bottom