John Predmore
Trusted Information Resource
I explain a QMS by focusing on the meaning of the three words. Quality may be measured differently in different industries, but a common meaning of Quality involves fulfillment of requirements and customer satisfaction. The word Management tells us Quality does not simply happen by itself, Quality requires planning, coordinated effort. rules to follow, monitoring, correction. The word System describes interconnected parts which work together to meet some objective, which monitors itself, corrects its own deficiencies, and improves over time.
