Susan atSLAMResource
Starting to get Involved
Wondering if anyone can provide an example of :
ISO 9001:2015 8.2.1 e)
Communication with customers shall include
e) establishing specific requirements for contingency actions, where relevant
What does this mean? - when would you establish specific requirements for contingency actions with customers ?
I'm in the process of modifying our current manual to comply with the ISO 9001: 2015 requirements and trying to make sure that everything is covered.
Thank you very much !
Susan at SLAM Resource
ISO 9001:2015 8.2.1 e)
Communication with customers shall include
e) establishing specific requirements for contingency actions, where relevant
What does this mean? - when would you establish specific requirements for contingency actions with customers ?
I'm in the process of modifying our current manual to comply with the ISO 9001: 2015 requirements and trying to make sure that everything is covered.
Thank you very much !
Susan at SLAM Resource
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