ISO Standards recommended for Hotels - ISO 21401:2018 Tourism and related services — Sustainability management system for accommodation establishments

N

North36

#1
Hi,

Someone from a hotel business background asked me which ISO standards are useful for Hotels. I have come to determine that ISO 9001, ISO 14001, ISO 22000 and ISO 50001 are the important ones. However, can someone share me his/her experience on this? Please tell me which standard is mostly applied to hotels around your local area?


Regards
 
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Sidney Vianna

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#3
Please tell me which standard is mostly applied to hotels around your local area?
You should have a look at the ISO Standards developed and maintained under their TC 228 - Tourism and related services. Despite the fact that several hotel chains have achieved 9001, 14001 and 50001 certification, I suspect that many progressive hotels will be interested in the upcoming standard ISO 21401- Accommodation facilities -- Sustainability management system -- Requirements
 
C

chris_j

#4
Hi,

Someone from a hotel business background asked me which ISO standards are useful for Hotels. I have come to determine that ISO 9001, ISO 14001, ISO 22000 and ISO 50001 are the important ones. However, can someone share me his/her experience on this? Please tell me which standard is mostly applied to hotels around your local area?


Regards
Hello there,

Currently, there are 21641 International standards published by ISO. However ISO 9001 (QMS) and ISO 14001 (EMS) are most common ISO Standards applicable for all business. ISO 22000 and HACCP Standards are well known standards for food safety and it can be useful for the business like hotel, restaurant and cafeteria.
 

Sidney Vianna

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#5
A preview of the ISO 21401:2018 is available @ https://www.iso.org/obp/ui/#iso:std:iso:21401:ed-1:v1:en.

A list of all published standards under the TC 228:

Here is the list of PUBLISHED STANDARDS grouped by topic. If you click on the link you can preview the scope and table of contents of each specific standard.

Terminology

ISO 18513:2003
Tourism services -- Hotels and other types of tourism accommodation -- Terminology

WG 1 – Diving Services

ISO 11107:2009
Recreational diving services -- Requirements for training programmes on enriched air nitrox (EAN) diving

ISO 11121:2017
Recreational diving services -- Requirements for introductory training programmes to scuba diving

ISO 13289:2011
Recreational diving services -- Requirements for the conduct of snorkelling excursions

ISO 13293:2012
Recreational diving services -- Requirements for gas blender training programmes

ISO 13970:2011
Recreational diving services -- Requirements for the training of recreational snorkelling guides

ISO 24801-1:2014
Recreational diving services -- Requirements for the training of recreational scuba divers -- Part 1: Level 1 -- Supervised diver

ISO 24801-2:2014
Recreational diving services -- Requirements for the training of recreational scuba divers -- Part 2: Level 2 -- Autonomous diver

ISO 24801-3:2014
Recreational diving services -- Requirements for the training of recreational scuba divers -- Part 3: Level 3 -- Dive leader

ISO 24802-1:2014
Recreational diving services -- Requirements for the training of scuba instructors -- Part 1: Level 1

ISO 24802-2:2014
Recreational diving services -- Requirements for the training of scuba instructors -- Part 2: Level 2

ISO 24803:2017
Recreational diving services -- Requirements for recreational scuba diving service providers

WG 2 – Health Tourism Services

ISO 17680:2015
Tourism and related services -- Thalassotherapy -- Service requirements

ISO 17679:2016
Tourism and related services -- Wellness spa -- Service requirements

ISO 21426:2018
Tourism and related services -- Medical spas -- Service requirements

WG 3 – Tourist Information offices

ISO 14785:2014
Tourist information offices -- Tourist information and reception services -- Requirements

WG 5 – Beaches

ISO 13009:2015
Tourism and related services -- Requirements and recommendations for beach operation

WG 6 – Natural Protected Areas

ISO 18065:2015
Tourism and related services -- Tourist services for public use provided by Natural Protected Areas Authorities -- Requirements

WG 7 – Adventure Tourism

ISO 21101:2014
Adventure tourism -- Safety management systems – Requirements

ISO/TR 21102:2013
Adventure tourism -- Leaders -- Personnel competence

ISO 21103:2014
Adventure tourism -- Information for participants

ISO 20611:2018
Adventure tourism -- Good practices for sustainability -- Requirements and recommendations

WG 8 – Yacht Harbours

ISO 13687-1:2017
Tourism and related services -- Yacht harbours -- Part 1: Minimum requirements for basic service level harbours

ISO 13687-2:2017
Tourism and related services -- Yacht harbours -- Part 2: Minimum requirements for intermediate service level harbours

ISO 13687-3:2017
Tourism and related services -- Yacht harbours -- Part 3: Minimum requirements for high service level harbours

WG 9 – Industrial Tourism

ISO 13810:2015
Tourism services -- Industrial tourism -- Service provision

WG 10 – Environmentally friendly accommodation

ISO/TS 13811:2015
Tourism and related services -- Guidelines on developing environmental specifications for accommodation establishments

WG 11 – Bare boat charter services

ISO 20410:2017
Tourism and related services -- Bareboat charter -- Minimum service and equipment requirements

WG 13 – Sustainable tourism

ISO 20401:2018
Tourism and related services -- Sustainability management system for accommodation establishments -- Requirements
 
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