Q
QAMTY
Hi everybody
Recently I have been involved in defining a method to manage RNC´s, please help me to define what is better.
In 8.3 (9001 2008) non conforming product.
The idea it is to identify and control product which is not in conformance, so that cant reach the client.
For this , I have a procedure and a RNC format.
In such format, I also have defined what is done, the disposition: rework, scrap, return to supplier, deviation with authorization, also we include the costo of NC.
Ok but this is Internal and is filled up when has not been sent to client.
But when we sent product to clients and they detected the bad product,
normally they send us a compliance into an email, then
we proceed to fix it by doing an AC, but we dont use a RNC format.
Is there a special format for this (when detected by client?)
could I use the same internal format I have, just adding a field (client)?
How do you manage the RNC´s, once bad product is detected in client´s office.
Thanks
Recently I have been involved in defining a method to manage RNC´s, please help me to define what is better.
In 8.3 (9001 2008) non conforming product.
The idea it is to identify and control product which is not in conformance, so that cant reach the client.
For this , I have a procedure and a RNC format.
In such format, I also have defined what is done, the disposition: rework, scrap, return to supplier, deviation with authorization, also we include the costo of NC.
Ok but this is Internal and is filled up when has not been sent to client.
But when we sent product to clients and they detected the bad product,
normally they send us a compliance into an email, then
we proceed to fix it by doing an AC, but we dont use a RNC format.
Is there a special format for this (when detected by client?)
could I use the same internal format I have, just adding a field (client)?
How do you manage the RNC´s, once bad product is detected in client´s office.
Thanks