itsbiodiversity
Involved In Discussions
I started a new job a few months ago as QM from a retiree who did not keep up with things the way they should have. Prior to even glancing at a document I was hit with an internal audit that requested our CAPAs...well I could not locate them so we got a Corrective Action. For my Corrective Action I notified the auditor that since I was new I could not locate the files, they were located, completed, etc etc. I also updated the verbiage to ensure that I received the complaints and could manage them directly.
Now with my External Auditor (registrar) he thinks that's a pretty sorry excuse and wants another Corrective Action on what I suppose is my "newness" to the job at the time...because at this point there's not much I can do to improve the Corrective Action system it would seem. We are a small company and making great headway and listening to customer concerns. I did create a customer communication log to track any repetitive issues.
Can someone help me determine a root cause? My root cause of starting new and having another person's system in place on that date didn't please the auditor one iota.
Thanks.
Now with my External Auditor (registrar) he thinks that's a pretty sorry excuse and wants another Corrective Action on what I suppose is my "newness" to the job at the time...because at this point there's not much I can do to improve the Corrective Action system it would seem. We are a small company and making great headway and listening to customer concerns. I did create a customer communication log to track any repetitive issues.
Can someone help me determine a root cause? My root cause of starting new and having another person's system in place on that date didn't please the auditor one iota.
Thanks.