Does anybody have experiences undergoing remote audits for ISO 9001 (or similar) that they can share? Specifically:
We just had our 9001 surveillance audit by remote audit, using WebEx. Overall, it was smooth. However, our system is entirely electronic, so using screen-sharing made display of all records, procedures, etc. exceedingly easy. A paper-based system is going to have a more difficult time of it, and I would imagine preparing some kind of setup for a camera (e.g.,cellphone, IPad) as a separate attendee to view/share documents.
- How was the remote audit experience different from an on-site audit?
There was minimal difference. A slight issue was high local screen resolution causing difficulty for the remote auditor, often requiring zooming in on the documents. If the auditor had a larger, higher res screen this would likely have been avoided.
- Was there any increase in audit duration due to it being a remote audit?
None.
- Do you think the remote audit was more or less effective than an in-person audit?
About the same.
- Did you notice any difference in the findings?
No.