So since there are really no "issues" there are no non-conformances. Seems like they left you with what they consider opportunities for improvement which are always optional. For a softer message I might say that some of these will be considered opportunities for improvement and will be discussed as such in the next management review.We are ISO 9001. Customer does an audit based on ISO 9001. No real issues, but the customer wants a response on a few items. So I am looking for ideas on how to respond to a customer audit where the customer has their own view or requirement beyond what ISO actually requires.
I would document that there are no action items to document, thus documenting the lack of output. And that's an output.So for example, 9.3 Management Review. They want actions which result from these reviews and cited that we have no "documented" action items -- which wasn't 100% true as we had a note for Purchasing to review some delivery data and update. I think she was looking for corrective actions or something.
I would respond that your registrar reviews internal audit results in every audit cycle and considers the process effective.Similarly, internal audits didn't have any issues requiring corrective actions. So they want a response regarding the effectiveness of the internal audits. (of course she didn't find anything noteworthy either).
Periodic employee reviews are not a requirement of the standard so if you do them it's up to your organization how often. Do you have a training matrix or something that shows who needs to be trained in what? If that's up to date then you have nothing to answer for. again... maybe that's an opportunity for improvement that can be brought up at the next management review - increase cross training or someting.Or as part of 7.2 competency, they wanted annual employee reviews (since I have a senior staff, they are done less frequently). And operator training records that they were trained in inspection, which they don't do.