Stefanos Papadakis
Involved In Discussions
So, our customer ordered from us a product. We sent them the designs and got the "OK" from them to proceed with the manufacturing. After we delivered the product they returned it to us claiming that "it didn't work for them" we were later informed that they didn't read the design thoroughly. We accepted the rework for some of the parts due to good will. Should I write that down as a NC or not?