What is the order of priority, Standard, Customer Specific Requirements or QMS Documents?

[Randy]

I am going to guess you won't achieve the desired results. I would prefer a more straight forward approach.

I'm looking at it that way as well, but what would I know after a 1/4 century of doing this stuff from my angle.

Our friend got fairly snippy with me, but what the hack, I've had professionals take pot shots and hit meat.

I work for many well known companies are large customers (think fruit with a core for one of them!)

I was impressed especially if I understand the implication correctly...Yep many a trip to Cupertino to the engineering and design center, getting to meet both Steve before his loss and Tim afterwards. Being escorted by the "Ninja's" as I walked around the black cloth covered stuff and in the "recycling" center where all the "new" stuff in design was getting shredded.......But only if I'm correct.

Meet "CUSTOMER EXPECTATIONS 1ST!!" and if the customer wants some questionable short cuts, then double think the customer as to whether you really need them. .......... Oh yeah, p*ss on making a stinking auditor happy. If the goofball "wants" something beyond what is actually required then tell him to prove the need or take a hike. ....... Then again, what would I know about auditors?

 

[Jean_B]

What is the source of this image?
I ask as I today had a conversation with an auditor from our IATF Global Oversight Office and they said something very different.
To summarise in my words ''audit evidence is based on what you see & hear in the audit; if you do not attend the audit you do not know what is said, so if anyone senior be that a Quality Manager or a technical observer wants to be involved in writing up or signing off an audit they need to attend it. They are however free to raise any concerns/inputs they want separately into the company improvement program (log), but this is outside the audit, even if it is based on something they believe was part of the audit.''
So as they our from a IATF Global Oversight Office I am going to go with what they said, as they also sent we a couple of screenshot from there current training that supports this

imgflip.com original

and yes, that's all logical. Logical is not a necessity for every company all the time.
But if top management could really enforce things, you wouldn't need external validation for what you want to do.
So: indiana jones it. Though whether it will be him running from the boulder or you? That's a game of chance.

 

[DariusPlumdon]

imgflip.com original

and yes, that's all logical. Logical is not a necessity for every company all the time.
But if top management could really enforce things, you wouldn't need external validation for what you want to do.
So: indiana jones it. Though whether it will be him running from the boulder or you? That's a game of chance.

''But if top management could really enforce things, you wouldn't need external validation for what you want to do.'' I 100% agree, but sadly we are where we are

 

[Dianne]

What a good original question and a mixture of quality to the replies. Your issue of a poor Quality Manager you have to work around as Senior or Top Management will not take action is not unique, and I have seen documents similar to what you propose.
I would say Golfman's replies are best on how to proceed. But no-one has answered your actual question. So I will:
1) Custom Requirements
2) Standard
3) Internal Management Systems
There was a really good point earlier in the chain highlighting even if you have a single customer write your Internal Management Systems documents as if you have multiple customers.
Sad to read some of the replies, all I can suggest is some advice I was given ... if contributors on blogs or forums have to defend or brag out how senior they are, companies they have visited or how long they been doing something you should just ignore them as people only do this when they do not have skill to answer the question you ask but are bored and want to write something. Do not get disheartened and keep asking questions, it is obvious you work in the real world and are not a forum keyboard junkie sat Quality 'Ivory Tower' blissfully ignorant of reality.