Scott Adams The Dilbert Principle
Both witty and very true in a lot of aspects. Great section on ISO 9001 as well in it. little quote:
" As predicted by the pranksters, customers began hearing about the benefits if ISO 9001 and started demanding that their suppliers get with it. If you arent ISO 9001 compliant, they reasoned, who knows what you're doing with all that spare time".
He's really the voice of the unheard masses on the workfloor that are dealing with ISO 9001. I tend to put some of his cartoons in presentations to get a good laugh to start with, and explain them my view on things.