Just curious to know what is the process for capturing "oral" customer complaints?
FDA defines “complaint” as any written, electronic, or oral communication that alleges deficiencies related to the identity, quality, durability, reliability, safety, effectiveness, or performance of a device after it is released for distribution.
So, this question arose when we were discussing the process for customer complaints and there was a comment if there is a family occasion going on and another person walks to me and says his uncle is using my company's product and has quality issues.
So, first, would this constitute a customer complaint because as an employee of XYZ, I became aware of an alleged deficiency?
Thanks!
FDA defines “complaint” as any written, electronic, or oral communication that alleges deficiencies related to the identity, quality, durability, reliability, safety, effectiveness, or performance of a device after it is released for distribution.
So, this question arose when we were discussing the process for customer complaints and there was a comment if there is a family occasion going on and another person walks to me and says his uncle is using my company's product and has quality issues.
So, first, would this constitute a customer complaint because as an employee of XYZ, I became aware of an alleged deficiency?
Thanks!