T
Tyler C
I don't know if this is the right forum for this thread, so please forgive me if it would fit better elsewhere.
In the company I work for, we have about 9 key words for root causes of nonconforming product (to make it possible to filter by root cause for data analysis). So far, every nonconformance has fit into one of these 9 key words (categories).
Well, we recently had one that I am struggling with fitting into one of our key words. It was argued that this is a true case of human error, but I am trying very hard to keep human error out of our root causes.
Basically, we use punches to punch holes in certain materials. What happened was, the employee was getting ready to punch, but the punch slid a little as he hammered so the hole is not in the right location.
Would technique be an appropriate root cause? Or, is this too similar to human error? I asked myself "why did it slip?" and I'm thinking if he was gripping the punch too tight it could move, or he wasn't paying attention and it moved, etc.
Let me know your thoughts!
In the company I work for, we have about 9 key words for root causes of nonconforming product (to make it possible to filter by root cause for data analysis). So far, every nonconformance has fit into one of these 9 key words (categories).
Well, we recently had one that I am struggling with fitting into one of our key words. It was argued that this is a true case of human error, but I am trying very hard to keep human error out of our root causes.
Basically, we use punches to punch holes in certain materials. What happened was, the employee was getting ready to punch, but the punch slid a little as he hammered so the hole is not in the right location.
Would technique be an appropriate root cause? Or, is this too similar to human error? I asked myself "why did it slip?" and I'm thinking if he was gripping the punch too tight it could move, or he wasn't paying attention and it moved, etc.
Let me know your thoughts!