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DietCoke1953
We are a hydraulic design, repair, and parts company. We are a distributor for one of the largest Hydraulic parts manufacturers, our sales of their products accounts for a large % of our revenue.
With that said, we have a continuing problem where our customers lodge complaints with us for issues that we have no control over, late shipments from the factory, parts not properly packaged and damaged in shipment, parts mis-labeled or wrong part with correct label...etc., but because we represent the Mfg., they hold us responsible.
We have no leverage to make them change, it's a "we need them more than they need us situation".
Any thoughts on how we should handle these issues? We currently document the issues on CAR's, but have no leverage to force corrective & preventative action.
Thanks
With that said, we have a continuing problem where our customers lodge complaints with us for issues that we have no control over, late shipments from the factory, parts not properly packaged and damaged in shipment, parts mis-labeled or wrong part with correct label...etc., but because we represent the Mfg., they hold us responsible.
We have no leverage to make them change, it's a "we need them more than they need us situation".
Any thoughts on how we should handle these issues? We currently document the issues on CAR's, but have no leverage to force corrective & preventative action.
Thanks