2 Aspects of Services Design - Design of the Service and Design of Service Delivery

[armani]

How can u define / tell one from another these 2 aspects of service design: design of the service and design of how the service will be delivered to customer?
(according to "ISO Auditing Practices Group Guidance on Auditing Service Organizations" - 5 june 2009).
Isn't the delivery implied / included in service design automatically? Can a service be designed without delivery (after all, delivery is the purpose, isn't it)?

 

[Stijloor]

Re: 2 Aspects of Services Design - Design of the Service and Design of Service Delive

A Quick Bump!

Can someone help?

Thank you very much!!

 

[Stijloor]

Re: 2 Aspects of Services Design - Design of the Service and Design of Service Delive

How can u define / tell one from another these 2 aspects of service design: design of the service and design of how the service will be delivered to customer?
(according to "ISO Auditing Practices Group Guidance on Auditing Service Organizations" - 5 june 2009).
Isn't the delivery implied / included in service design automatically? Can a service be designed without delivery (after all, delivery is the purpose, isn't it)?

I believe that your question is answered in other related thread. Is that right?
Please let us know.

Stijloor, Forum Moderator.