A
Aaron Lupo
Complaint or Feedback
I would like others opinions on this.
A customer calls and and says the product is great but they would like to see you change it a little not a major change just a minor change, like make it a little longer, but that they love it and are still goning to keep buying it.
I say that it is customer feedback, or maybe even design input and should be reviewed or handled that way.
Now the QA manager of this facility says that it is a complaint and should be handeled in that matter.
I suppose you could make a valid argument either way, but I lean towards feedback, and using it a design input and when they have the design review consider it and say yes or no about changing the product. I would look at how many other customers feel the same way. Thats where Marketing would come in and call customers and see what they say. If enough would like it changed then change it. Or you could design a new product for this particular customer and Market a new product. But is it really a complaint since it does what it is intended to do and they are going to keep buying it even if you dont change it? Yes the change would make them happy, but what about all the other customers.
Anyways what do others out there think?
I would like others opinions on this.
A customer calls and and says the product is great but they would like to see you change it a little not a major change just a minor change, like make it a little longer, but that they love it and are still goning to keep buying it.
I say that it is customer feedback, or maybe even design input and should be reviewed or handled that way.
Now the QA manager of this facility says that it is a complaint and should be handeled in that matter.
I suppose you could make a valid argument either way, but I lean towards feedback, and using it a design input and when they have the design review consider it and say yes or no about changing the product. I would look at how many other customers feel the same way. Thats where Marketing would come in and call customers and see what they say. If enough would like it changed then change it. Or you could design a new product for this particular customer and Market a new product. But is it really a complaint since it does what it is intended to do and they are going to keep buying it even if you dont change it? Yes the change would make them happy, but what about all the other customers.
Anyways what do others out there think?