Received a minor for not having good measureables/goals. Need help with KPIs.

[Phantasm]

"Top Management shall ensure that quality objectives to meet customer requirements are defined, established and maintained for relevant functions, processes and levels throughout the Organization. "

So I recieved a minor on this clause. I need to get some measureables & goals together for out processes. So far, I have:

Training - Goal of 2 employees crosstrained in other areas outside of their day to day duties per year.

Manufacturing - Goal of Cost of poor quality not to exceed $3,000 per year.

Quality Planning/Safety - Goal of 0 safety incidents per year.

Quoting - Goal of 0 RFQ's not being processed within 3 days of recieving them.

Process Design - Goal of $3,000 in savings from process design improvements per year.

Shipping - Goal of 100% on time delivery (not sure if this is even atainiable)

Outsource Process - Goal of 0 supplier defects per year.

Now, Im stuck on the following:

Corrective & Preventitive action
Doc & Record control
Internal Auditing
Management review
Receiving
Purchasing
Maintenance
Calibration

Any ideas of what I could track for those? We are a small (less than 50 employees) prototype shop that does 3 & 5 axis laser, machining, and welding.

 

[Sebastian]

This section (6.2.2.1) is related to Customer Orientated Processes of organization, where customer requirements are external issues which shall be considered. Not all organizational processes are COP, so please share more details related to this nc.

 

[Ron Rompen]

See my comments (in blue) below

"Top Management shall ensure that quality objectives to meet customer requirements are defined, established and maintained for relevant functions, processes and levels throughout the Organization. "

So I recieved a minor on this clause. I need to get some measureables & goals together for out processes. So far, I have:

Training - Goal of 2 employees crosstrained in other areas outside of their day to day duties per year.

Manufacturing - Goal of Cost of poor quality not to exceed $3,000 per year.

Quality Planning/Safety - Goal of 0 safety incidents per year.

Quoting - Goal of 0 RFQ's not being processed within 3 days of recieving them.

Process Design - Goal of $3,000 in savings from process design improvements per year.

Shipping - Goal of 100% on time delivery (not sure if this is even atainiable)

Outsource Process - Goal of 0 supplier defects per year.

Now, Im stuck on the following:

Corrective & Preventitive action - Number of CAR/PAR completed and closed within xx days (goal is all)
Doc & Record control
Internal Auditing Number of internal audits completed
(goal is all) This also feeds back to Corr & Prev actions
Management review
Receiving
Purchasing
Maintenance Number of incomplete PM per month (goal is 0)
CalibrationNumber of overdue calibrations per month (goal is 0)

Any ideas of what I could track for those? We are a small (less than 50 employees) prototype shop that does 3 & 5 axis laser, machining, and welding.

 

[Golfman25]

What was the minor? What does "good" mean?

As I work thru your list, with your sized company its overkill. Why so many? What value are you adding?

Have you even identified cross training as a need? What happens when everyone is cross trained?
Your shipping to 100% on time could be modified to include that your "late" shipments caused no disruptions at the customer. Many times we find we are hitting a computer schedule rather than an actual need schedule. It's a big waste.

 

[northbranch]

To add to Ron's list --- my answers are in green

Corrective & Preventitive action - Number of CAR/PAR completed and closed within xx days (goal is all)
Doc & Record control - 0 audit findings due to document and record control
Internal Auditing Number of internal audits completed
(goal is all) This also feeds back to Corr & Prev actions
Management review - 1. management review held as scheduled - goal 100%; 2. Mgt Rev attendance is >85%. (Not an effective meeting if attendance is low)
Receiving
Purchasing
Maintenance Number of incomplete PM per month (goal is 0)
CalibrationNumber of overdue calibrations per month (goal is 0)

 

[paccnc]

I agree with Golfman, not every process requires a measurable if it isn't value added.

 

[Ninja]

And the last two...

Receiving: Do not set a goal here. If materials are not received, it will ding on OTD and you'll catch it there...there's no point setting a goal here.

Purchasing: # of production delays attributed to slow or incorrect purchasing. (goal 0)
Separate out slow purchasing and late internal requests for purchase in any RCA that reaches here. Vendor lead time is vendor lead time...not purchasing.

Also, set a reasonable purchasing turn-time...1day, 3days, etc...and it's only their fault if they exceed this time AND delay production.

 

[AndyN]

"Top Management shall ensure that quality objectives to meet customer requirements are defined, established and maintained for relevant functions, processes and levels throughout the Organization. "

So I recieved a minor on this clause. I need to get some measureables & goals together for out processes. So far, I have:

Training - Goal of 2 employees crosstrained in other areas outside of their day to day duties per year.

Manufacturing - Goal of Cost of poor quality not to exceed $3,000 per year.

Quality Planning/Safety - Goal of 0 safety incidents per year.

Quoting - Goal of 0 RFQ's not being processed within 3 days of recieving them.

Process Design - Goal of $3,000 in savings from process design improvements per year.

Shipping - Goal of 100% on time delivery (not sure if this is even atainiable)

Outsource Process - Goal of 0 supplier defects per year.

Now, Im stuck on the following:

Corrective & Preventitive action
Doc & Record control
Internal Auditing
Management review
Receiving
Purchasing
Maintenance
Calibration

Any ideas of what I could track for those? We are a small (less than 50 employees) prototype shop that does 3 & 5 axis laser, machining, and welding.

Hi neighbor!

What was the actual wording of the minor? I'm with Golfman on this! It sounds like a subjective nc to me...

 

[Mr.Ruiz]

"Top Management shall ensure that quality objectives to meet customer requirements are defined, established and maintained for relevant functions, processes and levels throughout the Organization. "

So I recieved a minor on this clause. I need to get some measureables & goals together for out processes. So far, I have:

Training - Goal of 2 employees crosstrained in other areas outside of their day to day duties per year.

Manufacturing - Goal of Cost of poor quality not to exceed $3,000 per year.

Quality Planning/Safety - Goal of 0 safety incidents per year.

Quoting - Goal of 0 RFQ's not being processed within 3 days of recieving them.

Process Design - Goal of $3,000 in savings from process design improvements per year.

Shipping - Goal of 100% on time delivery (not sure if this is even atainiable)

Outsource Process - Goal of 0 supplier defects per year.

Now, Im stuck on the following:

Corrective & Preventitive action
Doc & Record control
Internal Auditing
Management review
Receiving
Purchasing
Maintenance
Calibration

Any ideas of what I could track for those? We are a small (less than 50 employees) prototype shop that does 3 & 5 axis laser, machining, and welding.

Hello,

I think, you or the Lead auditor are confusing a couple of clauses, if your company established all of those 15 processes as part of your QMS, you should have a way to measure the effectiveness of them (and in some cases the efficiency), but, that is a requirement per sub-clause 5.1.1.2 Process effectiveness and efficiency, the one you are quoting is 6.2.2.1 quality objectives and planning to achieve them -supplemental, part of the 6.2 clause, and as Sebastian already said, 6.2.2.1 is for COPs referred.

I believe if you share the proper statement of the NC Finding, would lead us to give you better support.

 

[AndyN]

Putting objectives to all these things is NOT what the standard requires. Frankly, putting objectives to things like management review, document control and other is a waste of time. I'd go back and look at the business and what those objectives are. Wasting time on measurable for records, documents, internal audits etc is not going to garner support from management.