Quality Objectives and resources

[jaycove]

We have determined resources required for our objectives - does it have to be documented on the Quality Objectives sheet - is this a nonconformance?

 

[John C. Abnet]

We have determined resources required for our objectives - does it have to be documented on the Quality Objectives sheet - is this a nonconformance?

Good day @jaycove . The short answer is "no".
ISO 9001 prescribes very little in regards to HOW something is accomplished. The standard simply requires that resources are "considered', are determined and "provided"...etc.. The only retained information (records) are specific to ...
1- evidence of "fitness..." in regard to monitoring and measurement.
2- evidence of management reviews (which also is to "consider" resource "needs" and "adequacy".

So, no. It does not have to be documented beyond the records of consideration I mentioned above.

Hope this helps.
Be well.

 

[Tagin]

While it may not be required, I do think it is helpful to create a quality objective plan with sections addressing 6.2.2a-e, even if its just one sentence per section.

 

[jaycove]

Thanks for the clarity John. I wanted to challenge the NC but felt unsure.

 

[jaycove]

I get your point Tagin

 

[Tagin]

Thanks for the clarity John. I wanted to challenge the NC but felt unsure.

Oh, its an NC? Can you provide the text of the NC?

Edit: also, see the ISO 9001 Auditing Practices Group page. Specifically, the doc Policy, objectives and mgmt review. It's quite general about the nature of the documented information for the QO's.

 

[jaycove]

This is the text of the NC :FINDING: The organization did not provide evidence that the Objective’s Planning Actions considered the required resources. EVIDENCE: The Quality and Env. Objectives .... table did not have an entry for Resources

 

[Tagin]

This is the text of the NC :FINDING: The organization did not provide evidence that the Objective’s Planning Actions considered the required resources. EVIDENCE: The Quality and Env. Objectives .... table did not have an entry for Resources

Did the auditor include the specific ISO 9001 clause for the N/C?

 

[Big Jim]

It sounds like a flakey NCR. The only element I can really relate to is 7.1.1 "The organization shall determine and provide the resources needed . . . " There is no record keeping attached to it though.

 

[John Broomfield]

Perhaps the auditor asked “what are the processes (comprising work, resources and controls) required to fulfill this quality objective?”

...and no one knew the answer.

So, the auditor asked the CEO and still received the “rabbit in the headlights” look. The CEO then agreed this was a nonconformity in need of corrective action.