S
Shredder
I have smoke coming out of my ears trying to understand the "special processes" portion of this 7.5.2.
For the past three years, we have passed AS9100 audits with an exclusion to 7.5.2., since this states: "the organization shall validate any processes for production and service provision where the resulting output cannot be verified by subsequent monitoring or measurement, and as a consequence, deficiencies become apparent only after the product is in use or the service has been delivered"... "often referred to as special processes". Ok, check, got that part... Any work that we do with an outside service supplier comes back to our shop, goes through a thorough QA review prior to being sent to the customer. We make PWB's, no assembly, that's it, copper, laminate, holes and traces. So for us, we do not do any special processes that cannot be validated in house... any OSS processes take place PRIOR to final QA testing procedures, therefore the process IS validated in house, before delivery, our failures don't make it out the door. Any failure that takes place outside of our company after delivery would realistically be due to components and/or assembly, which we do not have any control over or responsibiltiy to. Anyway...
I have had an auditor recently tell me regarding our exclusion and I quote "Bull---t! If your telling me you don't have special processes you're lying", my explainations falling on deaf ears . I don't feel like changing my entire quailty system for a client auditor, but at the same time I'm not sure how to address the validity of this claim, successfully. Any feedback from anyone out there?
A sincere advance thank you to anyone who can help me wrap my brain around this finding.
For the past three years, we have passed AS9100 audits with an exclusion to 7.5.2., since this states: "the organization shall validate any processes for production and service provision where the resulting output cannot be verified by subsequent monitoring or measurement, and as a consequence, deficiencies become apparent only after the product is in use or the service has been delivered"... "often referred to as special processes". Ok, check, got that part... Any work that we do with an outside service supplier comes back to our shop, goes through a thorough QA review prior to being sent to the customer. We make PWB's, no assembly, that's it, copper, laminate, holes and traces. So for us, we do not do any special processes that cannot be validated in house... any OSS processes take place PRIOR to final QA testing procedures, therefore the process IS validated in house, before delivery, our failures don't make it out the door. Any failure that takes place outside of our company after delivery would realistically be due to components and/or assembly, which we do not have any control over or responsibiltiy to. Anyway...
I have had an auditor recently tell me regarding our exclusion and I quote "Bull---t! If your telling me you don't have special processes you're lying", my explainations falling on deaf ears . I don't feel like changing my entire quailty system for a client auditor, but at the same time I'm not sure how to address the validity of this claim, successfully. Any feedback from anyone out there?
A sincere advance thank you to anyone who can help me wrap my brain around this finding.