E
erichau
In 8.2.1 clause, the note interprets that customer include both internal and external customers, and from clause 8.2.1.1 I know when I perform a customer satisfaction measurement, I need to monitor the perfomance indicators it refers to, but what indicators I need to monitor when I perform a satisfaction measurement to internal customer?
Is the internal customer satisfaction in-fact the employee satisfaction, and the indicators shall include such as:
1) payment satisfaction;
2)training satisfaction;
3)work enviroment and safty, etc.
Some one please help me.
Is the internal customer satisfaction in-fact the employee satisfaction, and the indicators shall include such as:
1) payment satisfaction;
2)training satisfaction;
3)work enviroment and safty, etc.
Some one please help me.