C
Chris May
Dear all,
I have just compiled my latest audit schedule and included some areas that have not been audited for some time.
I am quite new to this company (6 months), so I am still getting my head around the documentation/procedures etc;
I have taken on two audits myself that I think would be "interesting" and "meaningful".
1) Customer Satisfaction.
Apart from a customer complaints log, what other means could be used to monitor this?
For a start I would like to change the name to Customer Feedback Log as this could also contain GOOD news ("Hey you guys are great !! type letters).
2) Management Review
Now, the management are primarily the Directorate of the company. I need to ask a few questions here about this obviously, but I am under the impression that the management review activity takes place during the Board Meeting (top secret stuff).
Has anyone else come across this scenario ??
Could I request seperate minutes for the non secret stuff?
Lastly, how the **** do you audit the I.T. department.
Just an idea that occured to me during a fag break (cigarrette).
A lot of data/control etc is computerised, but I cannot find any procedures etc that cover this key "process".........
Same applies to accounts maybe.....obviously if you mention Audit to an acountant, out come the books (or not).
Help required by the boatload if you would be so kind.
Regards,
Chris
I have just compiled my latest audit schedule and included some areas that have not been audited for some time.
I am quite new to this company (6 months), so I am still getting my head around the documentation/procedures etc;
I have taken on two audits myself that I think would be "interesting" and "meaningful".
1) Customer Satisfaction.
Apart from a customer complaints log, what other means could be used to monitor this?
For a start I would like to change the name to Customer Feedback Log as this could also contain GOOD news ("Hey you guys are great !! type letters).
2) Management Review
Now, the management are primarily the Directorate of the company. I need to ask a few questions here about this obviously, but I am under the impression that the management review activity takes place during the Board Meeting (top secret stuff).
Has anyone else come across this scenario ??
Could I request seperate minutes for the non secret stuff?
Lastly, how the **** do you audit the I.T. department.
Just an idea that occured to me during a fag break (cigarrette).
A lot of data/control etc is computerised, but I cannot find any procedures etc that cover this key "process".........
Same applies to accounts maybe.....obviously if you mention Audit to an acountant, out come the books (or not).
Help required by the boatload if you would be so kind.
Regards,
Chris