Determining Competence - Understanding clause 6.2.2 a) of ISO9001:2008

[qualitymanager]

And, some of the changes in the standard were made so when the wording was translated into foreign langauges the meaning would be clearer than in the 2000 version.

 

[jelly1921]

I'm a little late responding, but my reading in between the lines is the difference between part quality versus overall customer satisfaction. To me, Product Quality = Part conformance to specifications. Conformity to product requirements = part conformance plus all other requirements established by the customer (i.e. On time delivery, delivery requirements, packaging requirements, etc.,)

All in all, I agree it's splitting hairs.

I agree.
The old one had narrow scope.
Beyond that, conformity to product requirements also = communication skills and attitudes to the customer (that definitely influnces the customer's feeling about organization --- customer satisfaction)

 

[Makrab]

I agree.
The old one had narrow scope.

I don't agree!!!

If you refer ISO 9004:2000 you can understand their intentions and broader view.

 

[volcanopetal]

Can any one give few examples of other actions (6.2.2 b) to be taken apart from training.

 

[Stijloor]

Can any one give few examples of other actions (6.2.2 b) to be taken apart from training.

Examples of "other actions":

• Help screens on a computer
• Process/practice observations
• Product samples
• Models
• Mockups

Hope this helps.

Stijloor.

 

[Makrab]

Examples of "other actions":

• Help screens on a computer
• Process/practice observations
• Product samples
• Models
• Mockups

Hope this helps.

Stijloor.

And even if all these methods doesn't work, that fellow must be fired...!!! That is what our Operations Manager said during ISO awareness Program....!!!

 

[world quality]

6.2.2(a)
a) determine the necessary competence for personnel performing work affecting conformity to product requirements,

From top management (QMS) down: What needs to happen at each stage, department, to accomplish this. Define what competence, training and compliance is required.

It is very simply stated.