Curt,
First, a question: are you also a CQA or interested in becoming one?
My opinion, the CQA is more valuable to a Management Rep than either the CQE or CQM. However, studying for the two will help you to better understand QM Systems.
For the CQA:
The Quality Audit, by Charles Mills
The CQA Primer, authored by Wohrtman and published by the Indiana Quality Council
For the CQE:
Quality Planning and Analysis, by Juran/Gryna
The CQE Primer, authored by the same folks above
Total Quality Control, by Armand Feigenbaum
Statistical Quality Control, by Grant/Leavenworth
For the CQM (I have not taken this test or studied for it as I don’t think it is personally worth it)
I recommend the following:
Out of the Crisis, by W. Edwards Deming
The Leader’s Handbook, by Peter Scholtes
The Team Handbook, Peter Scholtes
Fourth Generation Management, by Brian Joiner
Management Challenges for the 21st Century, by Peter Drucker
Punished by Rewards, by Alfie Kohn
No Contest, Alfie Kohn
Abolishing Performance Appraisals, Tom Coens and Mary Jenkins
Total Quality Control
Quality Planning and Analysis
Certified Quality Manager (something close to this title if this is wrong, but I have the book so if you can’t figure it out, let me know and I’ll get it for you)
Search on the internet for: “One more time: how do you motivate employees?” by Fredrick Herzberg published by Harvard Business Review.
Well, that should keep you busy a while.
Regards,
Kevin