G
GaryBC
Hi guys
Surveys don't work (customer's simply don't do them), using complaints as a measure is a bit 'after the fact' (if they get to the point where they're complaining it's already gone too far), is there any practical way of assessing customer satisfaction in compliance with the standard?
Thanks,
Gary
Surveys don't work (customer's simply don't do them), using complaints as a measure is a bit 'after the fact' (if they get to the point where they're complaining it's already gone too far), is there any practical way of assessing customer satisfaction in compliance with the standard?
Thanks,
Gary