In one of the supplier audits, I came across the quality policy for ISO 13485 as -
"The employees of xxxx are dedicated to the continual improvement of the xxxx quality system in order to ensure that our products meet or exceed customer expectations"
When I raised for a nonconformance as it didnot meet the requirements of section 5.3 of the ISO 13485 standard, the supplier called their certification body to confirm and stranegely, the CB also defended the quality policy per ISO/TS 14969 interpretation.
Pls let me know if that quality policy is acceptable per ISO 13485 as ISO 13485 is not about continual improvement and meeting customer expectations ?
"The employees of xxxx are dedicated to the continual improvement of the xxxx quality system in order to ensure that our products meet or exceed customer expectations"
When I raised for a nonconformance as it didnot meet the requirements of section 5.3 of the ISO 13485 standard, the supplier called their certification body to confirm and stranegely, the CB also defended the quality policy per ISO/TS 14969 interpretation.
Pls let me know if that quality policy is acceptable per ISO 13485 as ISO 13485 is not about continual improvement and meeting customer expectations ?