We make tubing and it is not uncommon that we inspect finish material and a few of the tubes may have to buffed to remove scratches. We do not follow the non conforming material procedure for this. These few tubes would have the traveller attached to the product, get buffed and then once inspected to confirm the scratches have been removed, get shipped with the entire product.
Our auditor is arguing that this is still non conforming. If we were to treat these as non conformance- add a R for rework etc, we would constantly be documenting non conforming since a few pieces that may have issues are inherent of our process.
We typically follow non conformance process for situation when the entire lot doesnt meet specs.
Any guidance on how to address this.
Our auditor is arguing that this is still non conforming. If we were to treat these as non conformance- add a R for rework etc, we would constantly be documenting non conforming since a few pieces that may have issues are inherent of our process.
We typically follow non conformance process for situation when the entire lot doesnt meet specs.
Any guidance on how to address this.