InspectorGadget
Registered
Hi, I'd like to get some input/opinions on an issue I need to resolve.
We recently onboarded a new supplier and had them produce a qualifying lot of product. We ordered an AS9102 FAIR which they did not supply with the parts. When asked they produced the FAIR but it was missing all objective evidence (test results, certs, etc.). They eventually produced some of those documents and immediately we noticed issues. Show-stopper issues. Gross non-conformities, not administrative errors. We rejected the FAIR and listed the discrepancies. They then produced different documents that implied the output met requirements. Their claim was, "we gave you the wrong ones".
There is a longer list of issues with the FAIR and the supplier but, I find it hard to believe that the majority of the documentation pointed to issues (expired chemicals, incorrect chemistry, etc.) then miraculously, not one document but all of them, were replaced with the "correct" ones. It strains credibility that they got all the docs wrong on the first time. Simply put, I don't trust them, and would just as soon reject the delivery and cancel the subsequent order that was awaiting FA acceptance. However, I'm open to thoughts on ways I could have them verify their claims.
Thanks for your insight.
We recently onboarded a new supplier and had them produce a qualifying lot of product. We ordered an AS9102 FAIR which they did not supply with the parts. When asked they produced the FAIR but it was missing all objective evidence (test results, certs, etc.). They eventually produced some of those documents and immediately we noticed issues. Show-stopper issues. Gross non-conformities, not administrative errors. We rejected the FAIR and listed the discrepancies. They then produced different documents that implied the output met requirements. Their claim was, "we gave you the wrong ones".
There is a longer list of issues with the FAIR and the supplier but, I find it hard to believe that the majority of the documentation pointed to issues (expired chemicals, incorrect chemistry, etc.) then miraculously, not one document but all of them, were replaced with the "correct" ones. It strains credibility that they got all the docs wrong on the first time. Simply put, I don't trust them, and would just as soon reject the delivery and cancel the subsequent order that was awaiting FA acceptance. However, I'm open to thoughts on ways I could have them verify their claims.
Thanks for your insight.