Small FAA Repair Station & ISO 9001 - I need Help!

FLYBOYJ · Aug 31, 2005

Greetings! this is my first post on this site (great stuff) I am the QC Manager/ Chief Inspector at a small FAA Repair Station. We do contract aircraft maintenance for the government on light aircraft. We have a "Limited" Airframe and Powerplant rating.

We have just been mandated to comply with ISO 9001-2000. There are certain aspects of Chapter 7 "Production Realization" that I believe are not applicable to our operation (customer related processes, design and development, production & service provision) as we provide a basic service - aircraft maintenance. We don't manufacture anything here, we purchase OEM parts, and just provide a service - aircraft maintenance. My question; Are there any other members in this (or have been) situation? I've worked under Mil-45208A and ISO-9002 and it seems these requirements would be better tailored to my operation.

Last note - My FAA PMI has reviewed my Repair Station Manual and loves it, he could care less if I'm ISO compliant, as he says "I just care about FAR 145." In addition, the government just wants me to be ISO-9001-2000 compliant, no 3rd party registration. Any suggestions or comments?!?

Al Rosen · Aug 31, 2005

FLYBOYJ said:
Greetings! this is my first post on this site (great stuff) I am the QC Manager/ Chief Inspector at a small FAA Repair Station. We do contract aircraft maintenance for the government on light aircraft. We have a "Limited" Airframe and Powerplant rating.

We have just been mandated to comply with ISO 9001-2000. There are certain aspects of Chapter 7 "Production Realization" that I believe are not applicable to our operation (customer related processes, design and development, production & service provision) as we provide a basic service - aircraft maintenance. We don't manufacture anything here, we purchase OEM parts, and just provide a service - aircraft maintenance. My question; Are there any other members in this (or have been) situation? I've worked under Mil-45208A and ISO-9002 and it seems these requirements would be better tailored to my operation.

Last note - My FAA PMI has reviewed my Repair Station Manual and loves it, he could care less if I'm ISO compliant, as he says "I just care about FAR 145." In addition, the government just wants me to be ISO-9001-2000 compliant, no 3rd party registration. Any suggestions or comments?!?

Perhaps design and development is not appropriate, but your product is a maintenance service. Customer related processes are also applicable. Can you specify which clauses you believe are not applicable and why?

scout · Aug 31, 2005

As-9110

I would suggest you get a copy of AS-9110. That standard is written for repair stations.
Steve

FLYBOYJ · Aug 31, 2005

Al Rosen said:
Perhaps design and development is not appropriate, but your product is a maintenance service. Customer related processes are also applicable. Can you specify which clauses you believe are not applicable and why?

The customer has not identified specific processes, unless you want to consider AFTO 00-20-1 (USAF Aircraft Maintenance Procedures) as a process. This basically is a guide to aircraft documentation and USAF aircraft maintenance procedures. Our other mode of compliance lies with the Federal Aviation Regulations

8.3 - control of nonconforming product, we don't manufacture anything?!?

FLYBOYJ · Aug 31, 2005

scout said:
I would suggest you get a copy of AS-9110. That standard is written for repair stations.
Steve

Thanks

Randy · Aug 31, 2005

Non-conforming product can relate to any of your activities that don't meet spec and also to purchased or supplied material.

Are you a cost plus or flat fee based contractor?

I have 18 years of gov't (DoD contracting, 12 with Lockheed on a USAF managed Army aircraft maintenance contract) and I'm an A&P mechanic

FLYBOYJ · Aug 31, 2005

Randy said:
Non-conforming product can relate to any of your activities that don't meet spec and also to purchased or supplied material.

Are you a cost plus or flat fee based contractor?

I have 18 years of gov't (DoD contracting, 12 with Lockheed on a USAF managed Army aircraft maintenance contract) and I'm an A&P mechanic

The basic contract is flat fee. We do "over and aboves" when the customer "breaks" an airplane outside the contract maintenance scope.

scout · Aug 31, 2005

FLYBOYJ said:
Thanks

No problem. Once you get the standard and look it over post any questions you may have on the site and I will help if I can. I came from the aircraft maintenace world and am a qualified AS9100/AS9110 auditor.

Don Palmer · Aug 31, 2005

Don't Jump Into The Fire Just Yet

FlyboyJ, Welcome to The Cove. :bigwave:

My organization has 25+ years as FAA Certified Repair Station, and we went ISO 9001:2000 a year and a half ago to accommodate a government contract.

I can't write a lot at the moment, but will do my best to share some answers with you this evening. Additionally, there are others here at the Cove who are well qualified to offer you some good food for thought.

Al Rosen · Aug 31, 2005

FLYBOYJ said:
The customer has not identified specific processes, unless you want to consider AFTO 00-20-1 (USAF Aircraft Maintenance Procedures) as a process. This basically is a guide to aircraft documentation and USAF aircraft maintenance procedures. Our other mode of compliance lies with the Federal Aviation Regulations

That's one you've identified. What about contract terms and delivery and customer communications, etc.

FLYBOYJ said:
8.3 - control of nonconforming product, we don't manufacture anything?!?

How do you handle the defective parts removed from the aircraft? What about purchased parts that don't meet purchase order requirements.

Small FAA Repair Station & ISO 9001 - I need Help!

FLYBOYJ

Al Rosen

scout

FLYBOYJ

FLYBOYJ

Randy

FLYBOYJ

scout

Don Palmer

Al Rosen

Similar threads