A
auditorsos
Hi All
We currently have a flow chart for incoming goods inspection which details the process from start to finish.
The lady that looks after this process used to follow the flow chart, but it seems that she has has not being applying the inspection labels. The detail on the labels is basic - Item which is essentially a 'COTS' number, Qty received and initials and a 'Green' Sticker which states that it has been checked for basics...correct item, correct quantity.
Other items where required go through a 'Special Inspection'.
On a recent internal audit of one of our areas I found some goods that had come in that bear no labels whatsoever, it's only that the area use these on a regular basis that they knew what they were. So I wrote them up an NCR. When I spoke to the lady she said she no longer applies labels 'it's too time consuming'!
I have no support from management, they just say well it's not the end of the world, we're only a small company - but that is not the point! (Insert angry/frustrated face)
What should I do?
How do other manufacturing businesses treat incoming goods?
FYI we have no real lean system here we use basic excel spreadsheets and Reckon Quickbooks for Purchase Orders, so it is a very manual system.
Any advice would be appreciated. BTW the QM is away on Annual Leave
We currently have a flow chart for incoming goods inspection which details the process from start to finish.
The lady that looks after this process used to follow the flow chart, but it seems that she has has not being applying the inspection labels. The detail on the labels is basic - Item which is essentially a 'COTS' number, Qty received and initials and a 'Green' Sticker which states that it has been checked for basics...correct item, correct quantity.
Other items where required go through a 'Special Inspection'.
On a recent internal audit of one of our areas I found some goods that had come in that bear no labels whatsoever, it's only that the area use these on a regular basis that they knew what they were. So I wrote them up an NCR. When I spoke to the lady she said she no longer applies labels 'it's too time consuming'!
I have no support from management, they just say well it's not the end of the world, we're only a small company - but that is not the point! (Insert angry/frustrated face)
What should I do?
How do other manufacturing businesses treat incoming goods?
FYI we have no real lean system here we use basic excel spreadsheets and Reckon Quickbooks for Purchase Orders, so it is a very manual system.
Any advice would be appreciated. BTW the QM is away on Annual Leave
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It certainly seems that the NCR is justified just based on them not following their instructions. In addition, if there is a possibility of them using the wrong part/product due to lack of labeling, it could be a much bigger issue.
