Re: QMS for a business support organisation
Has anyone had any experience in setting up QMS for a business support organisation.
Any comments and advice greatly apreciated.
T Balkan
Welcome also T Balkan.
In my opinion, a Business Support Organization will still have main processes within the organization, be it manufacturing or support. First look at a High Level overview of the Business.
For example:
Planning (Review of requirements)
Receiving (you could be receiving orders internally or externally)
Release (release the work, support or manufacturing)
Perform (the requirements)
Delivery (deliver the service or product)
Follow-up (communication of the results)
Each on of these High Level Processes have other branches that will go more into depth of the organization. Flow Chart each process and then determine which are the most critical processes that meet the ultimate requirement of Customer's needs and expectations.
Now, the above are just my opinion of the major processes within any type of organization