In response to Al Rosen,
No safety of flight issues have come about that I'm aware of. Parts do get returned from customer's. I've tracked the returns since I've been here (almost 3 years) and found that 4% of our shipments get returned. How does that compare with everyone else?
As far as what equipment our parts go into, for most of the parts we don't know what the intended application is. I don't really want to disclose all of the details, but the most critical parts we make are in military helicopters, aircraft fuel delivery assemblies, various space telescopes and unmanned space vehicles. We also make some parts that are used in submarines and various explosives in the military. In other industries, we make parts for the optical, medical (i.e. various blades, analyzers, and titanium parts for reconstruction of bones after an accident), automotive (i.e. fuel cells), and commercial industries (i.e. fruit juice manufacturer's, the stamping industry and various shims and washers for almost any industry).
We have over 300 different customers annually that give us repeat business. Our largest customer is only 3% of our annual sales revenue.
Our President is the sole owner. He is an emphatic guy, if a customer is unhappy with us he will sometimes tell them where to go. Since I've been here we've lost a couple of customers due to this. He's not very friendly with auditors either and has been known to ask them to leave.
Regarding Certificate of Conformances, I sign most of them and delegate to the Inspection Supervisor when I'm unavailable.
Thanks for everyone's input.
Mark