Re: ISO 9001:2008 for Marketing and Sales Department Only.
Our company after finishing of creating & implementing the system, thinks to go directly for certification.
I would like to know your suggestions regarding what should be excluded and what shouldn't be excluded.
I don't fully understand this question - could you please clarify your meaning? 'Excluded' from
what? From the scope of your system? Your certification? Something else?? Because, you see, as you're already finding "although M&S department is not involving in recruitment process" you still must meet all the requirements for competency - indeed, you must meet all requirements throughout! You only get to exclude things from scope in section 7 and only where appropriate. There's an excllent document from ISO's technical committee called Guidance on ISO 9001 Sub-clause 1.2
'Application' which you should read for guidance on scope exclusions (plus anything else on the page - all useful).
I'm calling this offtopic, as the OP
isn't actually asking 'should we do this'? at all and may not have a say in that decision.
I will though disagree with Sidney and Stijloor here about there never being value in restricting certification to a single department or area of a company. In my experience, it not only can be done but also it
isn't always a bad idea in & of itself.
Some advantages include: being able to start with a restricted area, learn what's involved without trying to 'eat the whole elephant at once', gaining traction, getting some 'runs on the board', etc, and then migrating that knowledge out to widen it - kind of like doing a pilot project. What's the problem? Also, at times the whole organisation doesn't want/need certification, whereas one specific section/department/business area/contractual arrangement/line of products does.
Some disadvantages include: why do it? because if doing it under the mistaken belief that you can drop out large sections of the Standard, instead you'll find that, as it's a quality
management system, you have to apply the requirements to most/many areas of the company anyway (so the reasoning goes, why not do it all). Also, how does the organisation as a whole benefit, etc.
I do agree it does sound a little odd on the face of it and it isn't normal to do it on a
departmental basis. But I'd prefer to have more info & adequate before advising 'Just don't do it!' or drawing the following conclusion:
I am afraid that the main purpose of this approach is to get the "paper" on the wall or use it for questionable advertising purposes.
For example, it's possible that the M&S area is the one where the bosses see the greatest risks, the most need and the most potential gain. We don't know (not enough info).
Given your position with major certifiers, you may of course both have plenty of experience of the problems you both cite happening. My experience has been different. Yes,
of course the organisation must not use certification of one department to claim/pretend/infer that the whole company is and/or mislead people. But that's no different for anyone.