Case study solution help required as per ISO 9001 : 2015

MDGMG

Posts Moderated
#1
Request to guide us for the following case study scenarios :
1) During an audit of an insurance company, you ask the Training Manager to show you the training records for three people who work in the Claims Department. You see from the training records that each has attended a course on customer care.
You ask the Training Manager how they evaluated the training and are told “We ask every person who attends a training course to complete a questionnaire on whether they enjoyed the course, how useful they found the training and how good the tutor was. This information helps us decide whether to send other staff on the course”.
You examine the questionnaires completed by the three people who attended the customer care course. All three awarded high marks on how enjoyable they found the course and the usefulness of the course. All three also awarded a satisfactory score for the tutor.
Question : a) There is sufficient evidence to report your findings as a nonconformity with evidence:
b) ISO 9001:2015 clause and requirement
c) If there is not a non-conformity , reason for same
d) Audit trails y, including, evidence sought and purpose
 
Elsmar Forum Sponsor

John Broomfield

Staff member
Super Moderator
#2
A fruitless line of audit investigation unless we are concerned by the effectiveness of the criteria used to select a training provider.

Customer care is best considered while gathering and evaluating evidence of actual claims handling.
 
Thread starter Similar threads Forum Replies Date
M ISO 9001:2015 case study sample ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
M Case study help as per ISO 9001: 2015 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 17
M Case study resources ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
DuncanGibbons Looking for example aerospace part CAD files to be used for a case study Career and Occupation Discussions 2
A Audit purpose - case study - What is the role of SQE in such case? General Auditing Discussions 3
M Case study - If the restaurant (ISO 9001:2015 certified) was run by 2 persons covering cooking and purchasing processes (Mother and Father) supported ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
K Student wanting Case Study about Internal Audit Report Internal Auditing 1
L Need Help with Case Study Questions Manufacturing and Related Processes 16
L Printing Machine Make Ready Rapid Changeover Case Study Lean in Manufacturing and Service Industries 2
S Example of a DFSS (Design for Six Sigma) Project or a Case Study Six Sigma 4
S Production Equipment Forms - Case study with ISO 9001:2008 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 31
R LKV Value: Can not verify Reliasoft Case Study Reliability Analysis - Predictions, Testing and Standards 2
I Six Sigma Assignment Problem - Case Study: Productivity Improvement Six Sigma 2
Q Lean in Service - Case Study on the Implementation of Lean Tools in IT Lean in Manufacturing and Service Industries 9
D Short Quality Cases for my Quality Workshop so I can make a Case Study Quality Tools, Improvement and Analysis 10
E Quality Risk Management (QRM) - A Case Study Quality Manager and Management Related Issues 7
J Process Capability - Interview Case Study Capability, Accuracy and Stability - Processes, Machines, etc. 1
F Root Cause Analysis Problem Case Study for Exercise? Problem Solving, Root Cause Fault and Failure Analysis 10
B Case Study - Implementation of ISO 9001:2008 in Small Companies ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
K Lead Auditor Course - Case Study ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
JodiB Evaluate a business or organization - Need case study for school! Coffee Break and Water Cooler Discussions 16
M Cmk (Machine Capability) - Case study Capability, Accuracy and Stability - Processes, Machines, etc. 5
T ISO 9004:9000 Case study needed ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
A Should a Nonconformance be issued in this Case Study? Miscellaneous Environmental Standards and EMS Related Discussions 12
M APQP Case Study? Boss wants to give a workshop on APQP APQP and PPAP 7
D Detailed Six Sigma Case Study Needed Six Sigma 9
B Just Starting on the ISO 9001 Implementation Road - A case study! ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 22
Z MSA - Gage R&R Study Analysis - SAMPLE - Case Study Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 20
Steve Prevette A Case Study - Flaws in a performance measure report Registered Visitor Articles Archive 6
V Complaints Management System - Restaurant chain business - Study case Statistical Analysis Tools, Techniques and SPC 11
K Torque Gauge R&R - Non-Replicable GRR Case Study Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 5
D Safety Assurance Case Report Format ISO 14971 - Medical Device Risk Management 4
M Informational USFDA – Digital Health Update: The FDA Announces an Opportunity for Test Case Volunteers for the Test Plan for the Software Precertification Program Medical Device and FDA Regulations and Standards News 0
M Informational EU – Medicinal products and medical devices: Coordinated approach in case of a withdrawal of the United Kingdom from the Union without a deal Medical Device and FDA Regulations and Standards News 0
I Cleanroom Actions in case of Actions Limit Alarm Qualification and Validation (including 21 CFR Part 11) 3
L Benefits that the QA's gain with a Test Case Template Misc. Quality Assurance and Business Systems Related Topics 1
M Does ISO 10993 Apply to Packaging? (e.g. Travel Case) Other Medical Device Related Standards 4
Z Is PPAP Re-qualification needed in case of not quoted dimension change? APQP and PPAP 4
J MDIC (Medical Device Innovation Consortium) and the "Case for Quality"? 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 6
J If/how to apply LVD (Low Voltage Directive) in this case CE Marking (Conformité Européene) / CB Scheme 6
I Reaction plan in case of power outage Misc. Quality Assurance and Business Systems Related Topics 7
R Medical Device Safety Assurance Case Reports Other Medical Device and Orthopedic Related Topics 6
M Specific Capability case - Target Value is same as the Lower Limit Capability, Accuracy and Stability - Processes, Machines, etc. 9
L Business case for an electronic EMS (Electronic Manufacturing Services) ISO 14001:2015 Specific Discussions 2
C Case Hardening and Case Depth Measurement Manufacturing and Related Processes 4
Ajit Basrur India marks three years since last polio case Hospitals, Clinics & other Health Care Providers 2
J Electronic Components inside a Wooden Case Manufacturing and Related Processes 4
S Certificate Suspension Necessary in case of No Production? ISO 13485:2016 - Medical Device Quality Management Systems 4
A Type of Materials to comply with IEC 60601 (Dental Laser Case) IEC 60601 - Medical Electrical Equipment Safety Standards Series 2
E Short Case Studies - Major/Minor Nonconformance, Observation or OK? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
Similar threads


















































Top Bottom