Controls for Suppliers of Translation Services - Receiving and Verification

Mark Meer

Trusted Information Resource
#1
Curious how others handle suppliers of translation services.

As far as evaluation/approval, we currently we require ISO 17100 certification, some references, and a supplier agreement.

...but I'm more curious how people handle the receiving/verification side of such services.

For example, suppose you are getting a document translated from English to Italian. Upon receiving the translated document, do you:
a) Trust in the credentials and competence of the translator, and just confirm that everything has been translated?
OR
b) Find a native Italian-speaker to verify the translation.

If (b), then:
- what should their credentials be? Do people hire "lay-person" speakers of various languages to verify documents that are professionally translated?
- what if there is a dispute between the translated document, and a "better" wording suggested by the native speaker?
 
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yodon

Staff member
Super Moderator
#2
Re: What Controls for Suppliers of Translation Services?

When I've engaged with a translator, I get THEM to do a validation. They use an independent person from the original translator so to me it meets the sniff test.

I'm in the medical device space so it's important that the translator (and the individual validating) has experience translating for medical use.
 

Mark Meer

Trusted Information Resource
#3
Re: What Controls for Suppliers of Translation Services?

Yes, I'm in medical device space as well... As far as the experience goes, we include that as part of the initial supplier evaluation by way of references or supplier history.

When I've engaged with a translator, I get THEM to do a validation.
Does this get documented? If so, how? A signed declaration?...or is there some established process?

I'd still be curious: what are the qualifications of such a person? Just that they are "independent" (albeit, in your case, part of the same organization)? Are they a "lay person", or a qualified translator specializing in medical translations?
 

yodon

Staff member
Super Moderator
#4
Re: What Controls for Suppliers of Translation Services?

Does this get documented? If so, how? A signed declaration?...or is there some established process?
Yes, in a validation report. So, yes, they have an established process for conducting the validation.

I'd still be curious: what are the qualifications of such a person? Just that they are "independent" (albeit, in your case, part of the same organization)? Are they a "lay person", or a qualified translator specializing in medical translations?
The latter (plus independence from the original translator). They provided the qualifications of the translator (mostly just years of experience in the role) in the validation report, as I recall.
 

Mark Meer

Trusted Information Resource
#5
Re: What Controls for Suppliers of Translation Services?

The latter (plus independence from the original translator). They provided the qualifications of the translator (mostly just years of experience in the role) in the validation report, as I recall.
Interesting. Did you have to specifically request this service? Did it take a lot of shopping around?

I looked through the services offered by a lot of different translation companies, and this is a under-advertised (I don't recall ever seeing it) service, despite its apparent utility.
 

yodon

Staff member
Super Moderator
#6
Re: What Controls for Suppliers of Translation Services?

I don't recall exactly how it came about but it was extra $$ on the contract. I've worked with several translators and both offered the service.
 
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