Determining effectiveness and efficiency

[Littlemiss]

Effectiveness and efficiency process audits

In your process audits what are some ways you are determining effectiveness and efficiency using customer specific approaches?

 

[malasuerte]

So you use the approach or the requirement the customer has documented. You don't invent "ways" to determine. Just follow their requirements if applicable or if they have them.

 

[John Broomfield]

Auditing a system's processes for effectiveness makes sense to me. This can be done impartially too.

But I would not agree to audit a system or one of its processes for efficiency. Better to engage the employees in designing their process to deliver more bang for the buck.

Auditors may help but we are not managers or process designers when we audit.

 

[malasuerte]

Auditing a system's processes for effectiveness makes sense to me. This can be done impartially too.

But I would not agree to audit a system or one of its processes for efficiency. Better to engage the employees in designing their process to deliver more bang for the buck.

Auditors may help but we are not managers or process designers when we audit.

True. But that is not the OPs question. It was: "what are some ways you are determining effectiveness and efficiency using customer specific approaches?"

If there is a CSR which says determine effectiveness using xyz, that is what you would do; same for efficiency. If it is not prescribed as a CSR, then the org would use whatever they have in place (as you noted for example).

 

[Jim Wynne]

Efficiency isn't a separate category; it's a part of effectiveness.

 

[John Broomfield]

I’d like to see some real live examples of an audit objective for an efficiency audit.

Thanks.

 

[Randy]

Efficiency isn't a separate category; it's a part of effectiveness.

Not completely true

(From ISO 9000:2015)
3.7.10 efficiency
relationship between the result achieved and the resources used

3.7.11 effectiveness
extent to which planned activities are realized and planned results are achieved
Note 1 to entry: This constitutes one of the common terms and core definitions for ISO management system standards given in Annex SL of the Consolidated ISO Supplement to the ISO/IEC Directives, Part 1. The original definition has been modified by adding “are” before “achieved”.