Apart from internal audit (and 9.3 perhaps), can u provide some examples of monitoring-measuring methods? Thanks.
The check stage of the P-D-C-A cycle, is often considered to be only internal audit inputs. This is not exactly correct. At the check stage, audits are a primary input, but then inspections too should be considered. In a functioning organization rejection at inspection should be reducing. The reasons for rejection of products and services should be analysed and followed up as you do for NCs. Customer perceptions should also be the input. Under organizational knowledge, if your organization has someone monitoring the industry and gathering inputs, then the inputs and lessons learnt should also be inputs at the Check stage of the PDCA cycle. If it is tools, depending on your particular requirements, you could consider balanced score card and many other tools.