A
Amanda W
Hello!
To preface: I am a recent college grad with a degree in biomedical engineering and absolutely no background in quality. I was recently hired as a Quality Manager for a <10 employee company that, after a few bad audits from their customers, decided they wanted to seek out ISO 9001 certification and possibly other certifications in the future. The company currently has no quality program. Additionally, the owner would not like to purchase any of the regulatory handbooks describing the requirements for the certifications he would like us to acquire.
Within the last month, I have spent a fair amount of time getting to know the company's products and processes by participating in assembly and I have additionally created a Quality Manual (based off templates found online) that I am in the process of editing. Today, I also created an outline for management review meetings, which I have mentioned the necessity of to top management on multiple occasions and am hoping to begin within the upcoming weeks. In the process of creating the outline, I asked a member of management for his input on something and he told me that he would quit before having to attend a formal review meeting. He and the other management members have continued to make comments about not supporting the meetings since then.
How can I get employees that have been working for this company for 10+ years on board with the program? I already mentioned buying lunch or something to incentivize, but the three senior-most managers, the top naysayers, are not on board as they already buy lunch for each other on a daily basis and eat together.
Additionally, if you have any resources or advice that I could use to educate myself and implement a quality system, I would love suggestions! Again, I'm half the age of my colleagues and know nothing about quality management, so I'll take all the help I can get!
To preface: I am a recent college grad with a degree in biomedical engineering and absolutely no background in quality. I was recently hired as a Quality Manager for a <10 employee company that, after a few bad audits from their customers, decided they wanted to seek out ISO 9001 certification and possibly other certifications in the future. The company currently has no quality program. Additionally, the owner would not like to purchase any of the regulatory handbooks describing the requirements for the certifications he would like us to acquire.
Within the last month, I have spent a fair amount of time getting to know the company's products and processes by participating in assembly and I have additionally created a Quality Manual (based off templates found online) that I am in the process of editing. Today, I also created an outline for management review meetings, which I have mentioned the necessity of to top management on multiple occasions and am hoping to begin within the upcoming weeks. In the process of creating the outline, I asked a member of management for his input on something and he told me that he would quit before having to attend a formal review meeting. He and the other management members have continued to make comments about not supporting the meetings since then.
How can I get employees that have been working for this company for 10+ years on board with the program? I already mentioned buying lunch or something to incentivize, but the three senior-most managers, the top naysayers, are not on board as they already buy lunch for each other on a daily basis and eat together.
Additionally, if you have any resources or advice that I could use to educate myself and implement a quality system, I would love suggestions! Again, I'm half the age of my colleagues and know nothing about quality management, so I'll take all the help I can get!