M
mjflkitty
Hi All,
I have some few questions regarding the ITSMS:
1. I notice that the copy of the standard we have states “should” instead of “shall”. Is this correct? And what is be the reason behind this because as far as I can remember QMS states “shall”. Does it mean it’s not anymore mandatory?
2. Do we still have mandatory procedure for ISO20000? What are the Mandatory Procedure for ISO20000? For QMS its 6, how about for ITSMS?
Thank you
I have some few questions regarding the ITSMS:
1. I notice that the copy of the standard we have states “should” instead of “shall”. Is this correct? And what is be the reason behind this because as far as I can remember QMS states “shall”. Does it mean it’s not anymore mandatory?
2. Do we still have mandatory procedure for ISO20000? What are the Mandatory Procedure for ISO20000? For QMS its 6, how about for ITSMS?
Thank you