Re: Can anyone define Management Rep. Sec-5.5.2
Here's guidance from ISO 9004:2000
5.5.2 Management representative
A management representative should be appointed and given authority by top management to manage, monitor, evaluate and coordinate the quality management system. This appointment is to enhance effective and efficient operation and improvement of the quality management system. The representative should report to top management and communicate with customers and other interested parties on matters pertaining to the quality management system.
The management representative represents (Top) management within the QMS and could be the manager, supervisor, head dude or whatever position of management there is in the janitorial, shipping and recieving, HR, Quality department or any other department or activity that is deemed appropriate.