B
Blackdog
Has anyone had the experince with a QMS that impeded quality instead of driving quality?
Where I work, our system is more concerned with documenting quality issues than with solving them. The amount of forms and reports that are required to be generated with the same information in them take up so much of everyone's time that no real problem solving gets done.
Another problem is that procedure and form numbers are continuously changed for "continuous" improvement and everyone is then required to update any documents that had referenced the previous number. Again, time that coud be spent on actual value added activities is wasted.
This has come about under two Quality Managers that have had no previous quality expereince, but this is thier perception of quality.
Where I work, our system is more concerned with documenting quality issues than with solving them. The amount of forms and reports that are required to be generated with the same information in them take up so much of everyone's time that no real problem solving gets done.
Another problem is that procedure and form numbers are continuously changed for "continuous" improvement and everyone is then required to update any documents that had referenced the previous number. Again, time that coud be spent on actual value added activities is wasted.
This has come about under two Quality Managers that have had no previous quality expereince, but this is thier perception of quality.